At Serabites, we are committed to delivering our freshly baked desserts, including cheesetarts and brownies, promptly and in perfect condition. Please review our Shipping Policy to understand our delivery process and terms.
Delivery Area & Charges
📍 Radius 5km-10km from Serabites
- Towns: Sri Gading, Batu Pahat, Senggarang, Seri Medan, Parit Raja
- Postcodes: 83300, 83000, 83200, 83400, 86400
- Shipping Rate: RM10
📍 Radius 11km-15km from Serabites
- Town: Yong Peng
- Postcode: 83700
- Shipping Rate: RM15
Self Pickup
Customers may choose to pick up their orders at our store:
📍 Location: 30, Jalan Sisiran Pura Kencana 1A/1, Sri Gading, 83300 Sri Gading, Johor Darul Ta’zim.
🕘 Pickup Hours: 9:00 AM – 6:00 PM, Daily
🔔 Please specify your pickup time in the order notes before checkout.
Delivery Time
- Same-day delivery for orders placed before 5:00 PM.
Orders placed after 5:00 PM will be delivered the next business day. - Delivery Hours: Monday – Sunday, 9:00 AM – 6:00 PM
Order Tracking
Once your order is out for delivery, you will receive an SMS or WhatsApp update with the estimated delivery time.
Delivery Issues
Failed Delivery Attempts:
- If our delivery driver cannot reach you at the provided address, they will attempt to contact you.
- If delivery is unsuccessful, your order will be returned to our facility, and you will need to reschedule delivery or opt for pickup.
Damage During Delivery:
- If your cheesetarts or brownies are damaged upon arrival, please get in touch with us immediately with photos as proof.
- We will assess the issue and, if valid, offer a replacement or refund.
Contact Us
If you have any questions about our Shipping Policy, please contact us via WhatsApp at +6017-723 6874.